5 citations · 5 across the 1 of their papers we have counts for
2 papers
cs.AI2022★ 5 cited
Efficient Customer Service Combining Human Operators and Virtual Agents
Yaniv Oshrat, Yonatan Aumann, Tal Hollander +4
The prospect of combining human operators and virtual agents (bots) into an effective hybrid system that provides proper customer service to clients is promising yet challenging. T…
cs.CL2021
Advising Agent for Service-Providing Live-Chat Operators
Aviram Aviv, Yaniv Oshrat, Samuel A. Assefa +4
Call centers, in which human operators attend clients using textual chat, are very common in modern e-commerce. Training enough skilled operators who are able to provide good servi…