2 citations · 4 across the 3 of their papers we have counts for
3 papers
cs.CL2022★ 2 cited
AdaCoach: A Virtual Coach for Training Customer Service Agents
Shuang Peng, Shuai Zhu, Minghui Yang +5
With the development of online business, customer service agents gradually play a crucial role as an interface between the companies and their customers. Most companies spend a lot…
cs.CL2022★ 2 cited
Towards Generalized Models for Task-oriented Dialogue Modeling on Spoken Conversations
Ruijie Yan, Shuang Peng, Haitao Mi +7
Building robust and general dialogue models for spoken conversations is challenging due to the gap in distributions of spoken and written data. This paper presents our approach to…
cs.CL2021
A Dialogue-based Information Extraction System for Medical Insurance Assessment
Shuang Peng, Mengdi Zhou, Minghui Yang +6
In the Chinese medical insurance industry, the assessor's role is essential and requires significant efforts to converse with the claimant. This is a highly professional job that i…