3 papers
cs.CL2024
Leveraging Customer Feedback for Multi-modal Insight Extraction
Sandeep Sricharan Mukku, Abinesh Kanagarajan, Pushpendu Ghosh +1
Businesses can benefit from customer feedback in different modalities, such as text and images, to enhance their products and services. However, it is difficult to extract actionab…
cs.CL2024
MARS: Multilingual Aspect-centric Review Summarisation
Sandeep Sricharan Mukku, Abinesh Kanagarajan, Chetan Aggarwal +1
Summarizing customer feedback to provide actionable insights for products/services at scale is an important problem for businesses across industries. Lately, the review volumes are…
cs.CL2024
InsightNet: Structured Insight Mining from Customer Feedback
Sandeep Sricharan Mukku, Manan Soni, Jitenkumar Rana +4
We propose InsightNet, a novel approach for the automated extraction of structured insights from customer reviews. Our end-to-end machine learning framework is designed to overcome…