19 citations · 19 across the 3 of their papers we have counts for
3 papers
cs.CL2023
Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support
Stephen Obadinma, Faiza Khan Khattak, Shirley Wang +23
Building Agent Assistants that can help improve customer service support requires inputs from industry users and their customers, as well as knowledge about state-of-the-art Natura…
cs.AI2021
Effective user intent mining with unsupervised word representation models and topic modelling
Bencheng Wei
Understanding the intent behind chat between customers and customer service agents has become a crucial problem nowadays due to an exponential increase in the use of the Internet b…
cs.CL2021★ 19 cited
Offensive Language and Hate Speech Detection with Deep Learning and Transfer Learning
Bencheng Wei, Jason Li, Ajay Gupta +3
Toxic online speech has become a crucial problem nowadays due to an exponential increase in the use of internet by people from different cultures and educational backgrounds. Diffe…