2 papers
cs.CL2022
Learning Better Intent Representations for Financial Open Intent Classification
Xianzhi Li, Will Aitken, Xiaodan Zhu +1
With the recent surge of NLP technologies in the financial domain, banks and other financial entities have adopted virtual agents (VA) to assist customers. A challenging problem fo…
cs.CL2021
Unsupervised Conversation Disentanglement through Co-Training
Hui Liu, Zhan Shi, Xiaodan Zhu
Conversation disentanglement aims to separate intermingled messages into detached sessions, which is a fundamental task in understanding multi-party conversations. Existing work on…