6 citations · 10 across the 6 of their papers we have counts for
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cs.HC2026
Correct Yourself, Keep My Trust: How Self-Correction and Social Connection Shape Credibility in Social Chatbots
Biswadeep Sen, Yi-Chieh Lee
When social chatbots make mistakes, and they do, how they recover determines whether users trust them again. Social chatbots are increasingly integrated into everyday life, yet the…
cs.HC2025★ 4 cited
Empowering Social Service with AI: Insights from a Participatory Design Study with Practitioners
Yugin Tan, Kai Xin Soh, Renwen Zhang +4
In social service, administrative burdens and decision-making challenges often hinder practitioners from performing effective casework. Generative AI (GenAI) offers significant pot…