96 citations · 181 across the 7 of their papers we have counts for
Showing 2022Show all
2 papers · 1 filter
cs.HC2022★ 35 cited
Coordination and Collaboration: How do Volunteer Moderators Work as a Team in Live Streaming Communities?
Jie Cai, Donghee Yvette Wohn
Volunteer moderators (mods) play significant roles in developing moderation standards and dealing with harmful content in their micro-communities. However, little work explores how…
cs.HC2022★ 19 cited
Awe Versus Aww: The Effectiveness of Two Kinds of Positive Emotional Stimulation on Stress Reduction for Online Content Moderators
Christine L. Cook, Jie Cai, Donghee Yvette Wohn
When people have the freedom to create and post content on the internet, particularly anonymously, they do not always respect the rules and regulations of the websites on which the…