32 citations · 144 across the 17 of their papers we have counts for
12 papers · 1 filter
Pen-and-paper Rituals in Service Interaction: Combining High-touch and High-tech in Financial Advisory Encounters
Mateusz Dolata, Doris Agotai, Simon Schubiger +1
Advisory services are ritualized encounters between an expert and an advisee. Empathetic, high-touch relationship between those two parties was identified as the key aspect of a su…
When the System does not Fit: Coping Strategies of Employment Consultants
Mateusz Dolata, Birgit Schenk, Jara Fuhrer +2
Case and knowledge management systems are spread at the frontline across public agencies. However, such systems are dedicated for the collaboration within the agency rather than fo…
How persuadee's psychological states and traits shape digital persuasion: Lessons learnt from mobile burglary prevention encounters
Mateusz Dolata, Robert O. Briggs, Gerhard Schwabe
Persuasion can be a complex process. Persuaders may need to use a high degree of sensitivity to understand a persuadee's states, traits, and values. They must navigate the nuanced…
Towards the Socio-Algorithmic Construction of Fairness: The Case of Automatic Price-Surging in Ride-Hailing
Mateusz Dolata, Gerhard Schwabe
Algorithms take decisions that affect humans, and have been shown to perpetuate biases and discrimination. Decisions by algorithms are subject to different interpretations. Algorit…
Moving beyond privacy and airspace safety: Guidelines for just drones in policing
Mateusz Dolata, Gerhard Schwabe
The use of drones offers police forces potential gains in efficiency and safety. However, their use may also harm public perception of the police if drones are refused. Therefore,…
Project Archetypes: A Blessing and a Curse for AI Development
Mateusz Dolata, Kevin Crowston, Gerhard Schwabe
Software projects rely on what we call project archetypes, i.e., pre-existing mental images of how projects work. They guide distribution of responsibilities, planning, or expectat…
Making sense of AI systems development
Mateusz Dolata, Kevin Crowston
We identify and describe episodes of sensemaking around challenges in modern AI-based systems development that emerged in projects carried out by IBM and client companies. All proj…
Learning with Digital Agents: An Analysis based on the Activity Theory
Mateusz Dolata, Dzmitry Katsiuba, Natalie Wellnhammer +1
Digital agents are considered a general-purpose technology. They spread quickly in private and organizational contexts, including education. Yet, research lacks a conceptual framin…
A Survey of AI Reliance
Sven Eckhardt, Niklas Kühl, Mateusz Dolata +1
Although artificial intelligence (AI) systems are becoming increasingly indispensable, research into how humans rely on these systems (AI reliance) is lagging behind. To advance th…
When Generative AI Meets Workplace Learning: Creating A Realistic & Motivating Learning Experience With A Generative PCA
Andreas Bucher, Birgit Schenk, Mateusz Dolata +1
Workplace learning is used to train employees systematically, e.g., via e-learning or in 1:1 training. However, this is often deemed ineffective and costly. Whereas pure e-learning…
Firefighters' Perceptions on Collaboration and Interaction with Autonomous Drones: Results of a Field Trial
Moyi Li, Dzmitry Katsiuba, Mateusz Dolata +1
Applications of drones in emergency response, like firefighting, have been promoted in the past decade. As the autonomy of drones continues to improve, the ways in which they are i…
Development in times of hype: How freelancers explore Generative AI?
Mateusz Dolata, Norbert Lange, Gerhard Schwabe
The rise of generative AI has led many companies to hire freelancers to harness its potential. However, this technology presents unique challenges to developers who have not previo…