32 citations · 144 across the 17 of their papers we have counts for
7 papers · 1 filter
Pen-and-paper Rituals in Service Interaction: Combining High-touch and High-tech in Financial Advisory Encounters
Mateusz Dolata, Doris Agotai, Simon Schubiger +1
Advisory services are ritualized encounters between an expert and an advisee. Empathetic, high-touch relationship between those two parties was identified as the key aspect of a su…
When the System does not Fit: Coping Strategies of Employment Consultants
Mateusz Dolata, Birgit Schenk, Jara Fuhrer +2
Case and knowledge management systems are spread at the frontline across public agencies. However, such systems are dedicated for the collaboration within the agency rather than fo…
How persuadee's psychological states and traits shape digital persuasion: Lessons learnt from mobile burglary prevention encounters
Mateusz Dolata, Robert O. Briggs, Gerhard Schwabe
Persuasion can be a complex process. Persuaders may need to use a high degree of sensitivity to understand a persuadee's states, traits, and values. They must navigate the nuanced…
Learning with Digital Agents: An Analysis based on the Activity Theory
Mateusz Dolata, Dzmitry Katsiuba, Natalie Wellnhammer +1
Digital agents are considered a general-purpose technology. They spread quickly in private and organizational contexts, including education. Yet, research lacks a conceptual framin…
A Survey of AI Reliance
Sven Eckhardt, Niklas Kühl, Mateusz Dolata +1
Although artificial intelligence (AI) systems are becoming increasingly indispensable, research into how humans rely on these systems (AI reliance) is lagging behind. To advance th…
When Generative AI Meets Workplace Learning: Creating A Realistic & Motivating Learning Experience With A Generative PCA
Andreas Bucher, Birgit Schenk, Mateusz Dolata +1
Workplace learning is used to train employees systematically, e.g., via e-learning or in 1:1 training. However, this is often deemed ineffective and costly. Whereas pure e-learning…