2 papers
econ.GN2024
Hiring as Exploration
Danielle Li, Lindsey Raymond, Peter Bergman
This paper views hiring as a contextual bandit problem: to find the best workers over time, firms must balance exploitation (selecting from groups with proven track records) with e…
econ.GN2024
Generative AI at Work
Erik Brynjolfsson, Danielle Li, Lindsey Raymond
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker produc…