most citedReal-time Caller Intent Detection In Human-Human Customer Support Spoken Conversations

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cs.AI2022★ 1 cited

Real-time Caller Intent Detection In Human-Human Customer Support Spoken Conversations

Mrinal Rawat, Victor Barres

Agent assistance during human-human customer support spoken interactions requires triggering workflows based on the caller's intent (reason for call). Timeliness of prediction is e…

cs.AI2021

PnPOOD : Out-Of-Distribution Detection for Text Classification via Plug andPlay Data Augmentation

Mrinal Rawat, Ramya Hebbalaguppe, Lovekesh Vig

While Out-of-distribution (OOD) detection has been well explored in computer vision, there have been relatively few prior attempts in OOD detection for NLP classification. In this…