256 citations · 281 across the 21 of their papers we have counts for
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cs.CL2020★ 2 cited
Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling
Yicheng Zou, Lujun Zhao, Yangyang Kang +7
In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to…
cs.CL2020★ 1 cited
Unsupervised Summarization for Chat Logs with Topic-Oriented Ranking and Context-Aware Auto-Encoders
Yicheng Zou, Jun Lin, Lujun Zhao +6
Automatic chat summarization can help people quickly grasp important information from numerous chat messages. Unlike conventional documents, chat logs usually have fragmented and e…