2 citations · 2 across the 2 of their papers we have counts for
2 papers
cs.CL2022★ 2 cited
Proactive Detractor Detection Framework Based on Message-Wise Sentiment Analysis Over Customer Support Interactions
Juan Sebastián Salcedo Gallo, Jesús Solano, Javier Hernán García +2
In this work, we propose a framework relying solely on chat-based customer support (CS) interactions for predicting the recommendation decision of individual users. For our case st…
cs.LG2021
Feature-Level Fusion of Super-App and Telecommunication Alternative Data Sources for Credit Card Fraud Detection
Jaime D. Acevedo-Viloria, Sebastián Soriano Pérez, Jesus Solano +3
Identity theft is a major problem for credit lenders when there's not enough data to corroborate a customer's identity. Among super-apps large digital platforms that encompass many…