most citedExploring Attention Mechanisms for Multimodal Emotion Recognition in an Emergency Call Center Corpus

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eess.AS2023★ 1 cited

End-to-End Continuous Speech Emotion Recognition in Real-life Customer Service Call Center Conversations

Yajing Feng, Laurence Devillers

Speech Emotion recognition (SER) in call center conversations has emerged as a valuable tool for assessing the quality of interactions between clients and agents. In contrast to co…