1 citations · 1 across the 2 of their papers we have counts for
2 papers
cs.AI2022★ 1 cited
Real-time Caller Intent Detection In Human-Human Customer Support Spoken Conversations
Mrinal Rawat, Victor Barres
Agent assistance during human-human customer support spoken interactions requires triggering workflows based on the caller's intent (reason for call). Timeliness of prediction is e…
cs.CL2021
Automated Evidence Collection for Fake News Detection
Mrinal Rawat, Diptesh Kanojia
Fake news, misinformation, and unverifiable facts on social media platforms propagate disharmony and affect society, especially when dealing with an epidemic like COVID-19. The tas…