148 citations · 259 across the 43 of their papers we have counts for
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cs.AI2026
Unlocking Proactivity in Task-Oriented Dialogue
Azure Zhang, Ning Gao, Yuqin Dai +7
Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance wi…
cs.AI2026
SAGE: A Service Agent Graph-guided Evaluation Benchmark
Ling Shi, Yuqin Dai, Ziyin Wang +7
The development of Large Language Models (LLMs) has catalyzed automation in customer service, yet benchmarking their performance remains challenging. Existing benchmarks predominan…
cs.AI2025★ 1 cited
CodeCrash: Exposing LLM Fragility to Misleading Natural Language in Code Reasoning
Man Ho Lam, Chaozheng Wang, Jen-tse Huang +1
Large Language Models (LLMs) have recently demonstrated strong capabilities in code-related tasks, but their robustness in code reasoning under perturbations remains underexplored.…