5 citations · 5 across the 1 of their papers we have counts for
2 papers
cs.CL2021★ 5 cited
When and Why does a Model Fail? A Human-in-the-loop Error Detection Framework for Sentiment Analysis
Zhe Liu, Yufan Guo, Jalal Mahmud
Although deep neural networks have been widely employed and proven effective in sentiment analysis tasks, it remains challenging for model developers to assess their models for err…
cs.HC2018
Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media
Tianran Hu, Anbang Xu, Zhe Liu +5
Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a k…