2 papers
cs.CL2026
SpanUQ: Span-Level Uncertainty Quantification for Large Language Model Generation
Yimeng Zhang, Yingying Zhuang, Ziyi Wang +12
Uncertainty estimation is essential not only for the trustworthy deployment of large language models (LLMs) but also as a foundation for self-refinement in LLM generation. However,…
cs.CL2025
REIC: RAG-Enhanced Intent Classification at Scale
Ziji Zhang, Michael Yang, Zhiyu Chen +6
Accurate intent classification is critical for efficient routing in customer service, ensuring customers are connected with the most suitable agents while reducing handling times a…