46 citations · 46 across the 1 of their papers we have counts for
2 papers
cs.HC2022★ 46 cited
Modeling Motivational Interviewing Strategies On An Online Peer-to-Peer Counseling Platform
Raj Sanjay Shah, Faye Holt, Shirley Anugrah Hayati +4
Millions of people participate in online peer-to-peer support sessions, yet there has been little prior research on systematic psychology-based evaluations of fine-grained peer-cou…
cs.LG2018
COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks
Piero Molino, Huaixiu Zheng, Yi-Chia Wang
For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed…