46 citations · 80 across the 4 of their papers we have counts for
4 papers
Modeling Motivational Interviewing Strategies On An Online Peer-to-Peer Counseling Platform
Raj Sanjay Shah, Faye Holt, Shirley Anugrah Hayati +4
Millions of people participate in online peer-to-peer support sessions, yet there has been little prior research on systematic psychology-based evaluations of fine-grained peer-cou…
COFFEE: Counterfactual Fairness for Personalized Text Generation in Explainable Recommendation
Nan Wang, Qifan Wang, Yi-Chia Wang +5
As language models become increasingly integrated into our digital lives, Personalized Text Generation (PTG) has emerged as a pivotal component with a wide range of applications. H…
Affective Signals in a Social Media Recommender System
Jane Dwivedi-Yu, Yi-Chia Wang, Lijing Qin +2
People come to social media to satisfy a variety of needs, such as being informed, entertained and inspired, or connected to their friends and community. Hence, to design a ranking…
COTA: Improving the Speed and Accuracy of Customer Support through Ranking and Deep Networks
Piero Molino, Huaixiu Zheng, Yi-Chia Wang
For a company looking to provide delightful user experiences, it is of paramount importance to take care of any customer issues. This paper proposes COTA, a system to improve speed…