5 citations · 7 across the 4 of their papers we have counts for
Showing 2021Show all
2 papers · 1 filter
cs.CL2021★ 2 cited
Delivery Issues Identification from Customer Feedback Data
Ankush Chopra, Mahima Arora, Shubham Pandey
Millions of packages are delivered successfully by online and local retail stores across the world every day. The proper delivery of packages is needed to ensure high customer sati…
cs.IR2021
Unsupervised paradigm for information extraction from transcripts using BERT
Aravind Chandramouli, Siddharth Shukla, Neeti Nair +3
Audio call transcripts are one of the valuable sources of information for multiple downstream use cases such as understanding the voice of the customer and analyzing agent performa…