Showing cs.LGShow all
2 papers · 1 filter
cs.LG2022
A Nonparametric Contextual Bandit with Arm-level Eligibility Control for Customer Service Routing
Ruofeng Wen, Wenjun Zeng, Yi Liu
Amazon Customer Service provides real-time support for millions of customer contacts every year. While bot-resolver helps automate some traffic, we still see high demand for human…
cs.LG2018
An Efficient Bandit Algorithm for Realtime Multivariate Optimization
Daniel N Hill, Houssam Nassif, Yi Liu +2
Optimization is commonly employed to determine the content of web pages, such as to maximize conversions on landing pages or click-through rates on search engine result pages. Ofte…