2 papers
cs.AI2021
Picking Pearl From Seabed: Extracting Artefacts from Noisy Issue Triaging Collaborative Conversations for Hybrid Cloud Services
Amar Prakash Azad, Supriyo Ghosh, Ajay Gupta +2
Site Reliability Engineers (SREs) play a key role in issue identification and resolution. After an issue is reported, SREs come together in a virtual room (collaboration platform)…
cs.CL2020
Carbon to Diamond: An Incident Remediation Assistant System From Site Reliability Engineers' Conversations in Hybrid Cloud Operations
Suranjana Samanta, Ajay Gupta, Prateeti Mohapatra +1
Conversational channels are changing the landscape of hybrid cloud service management. These channels are becoming important avenues for Site Reliability Engineers (SREs) %Subject…