8 citations · 22 across the 7 of their papers we have counts for
7 papers
Learning Semantic Text Similarity to rank Hypernyms of Financial Terms
Sohom Ghosh, Ankush Chopra, Sudip Kumar Naskar
Over the years, there has been a paradigm shift in how users access financial services. With the advancement of digitalization more users have been preferring the online mode of pe…
Delivery Issues Identification from Customer Feedback Data
Ankush Chopra, Mahima Arora, Shubham Pandey
Millions of packages are delivered successfully by online and local retail stores across the world every day. The proper delivery of packages is needed to ensure high customer sati…
Using Natural Language Processing to Understand Reasons and Motivators Behind Customer Calls in Financial Domain
Ankit Patil, Ankush Chopra, Sohom Ghosh +1
In this era of abundant digital information, customer satisfaction has become one of the prominent factors in the success of any business. Customers want a one-click solution for a…
Data Driven Content Creation using Statistical and Natural Language Processing Techniques for Financial Domain
Ankush Chopra, Prateek Nagwanshi, Sohom Ghosh
Over the years customers' expectation of getting information instantaneously has given rise to the increased usage of channels like virtual assistants. Typically, customers try to…
Term Expansion and FinBERT fine-tuning for Hypernym and Synonym Ranking of Financial Terms
Ankush Chopra, Sohom Ghosh
Hypernym and synonym matching are one of the mainstream Natural Language Processing (NLP) tasks. In this paper, we present systems that attempt to solve this problem. We designed t…
Using Transformer based Ensemble Learning to classify Scientific Articles
Sohom Ghosh, Ankush Chopra
Many time reviewers fail to appreciate novel ideas of a researcher and provide generic feedback. Thus, proper assignment of reviewers based on their area of expertise is necessary.…
Applying Transfer Learning for Improving Domain-Specific Search Experience Using Query to Question Similarity
Ankush Chopra, Shruti Agrawal, Sohom Ghosh
Search is one of the most common platforms used to seek information. However, users mostly get overloaded with results whenever they use such a platform to resolve their queries. N…