22 citations · 34 across the 4 of their papers we have counts for
4 papers
Improving Public Service Chatbot Design and Civic Impact: Investigation of Citizens' Perceptions of a Metro City 311 Chatbot
Jieyu Zhou, Rui Shen, Yue You +3
As governments increasingly adopt digital tools, public service chatbots have emerged as a growing communication channel. This paper explores the design considerations and engageme…
User Experience of Symptom Checkers: A Systematic Review
Yue You, Renkai Ma, Xinning Gui
This review reports the user experience of symptom checkers, aiming to characterize users studied in the existing literature, identify the aspects of user experience of symptom che…
Self-Diagnosis through AI-enabled Chatbot-based Symptom Checkers: User Experiences and Design Considerations
Yue You, Xinning Gui
Recently, there has been a growing interest in developing AI-enabled chatbot-based symptom checker (CSC) apps in the healthcare market. CSC apps provide potential diagnoses for use…
The Medical Authority of AI: A Study of AI-enabled Consumer-facing Health Technology
Yue You, Yubo Kou, Xianghua Ding +1
Recently, consumer-facing health technologies such as Artificial Intelligence (AI)-based symptom checkers (AISCs) have sprung up in everyday healthcare practice. AISCs solicit symp…