106 citations · 224 across the 3 of their papers we have counts for
3 papers · 1 filter
The Relational Origins of Rules in Online Communities
Charles Kiene, Sohyeon Hwang, Nathan TeBlunthuis +3
Where do rules come from in online communities? This study investigates how and why online communities adopt and change their rules. We conducted a grounded theory-based analysis o…
Moderation Challenges in Voice-based Online Communities on Discord
Jialun Aaron Jiang, Charles Kiene, Skyler Middler +2
Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this…
Surviving an "Eternal September" - How an Online Community Managed a Surge of Newcomers
Charles Kiene, Andrés Monroy-Hernández, Benjamin Mako Hill
We present a qualitative analysis of interviews with participants in the NoSleep community within Reddit where millions of fans and writers of horror fiction congregate. We explore…