1 citations · 1 across the 2 of their papers we have counts for
2 papers
cs.LG2021★ 1 cited
Graph Neural Networks to Predict Customer Satisfaction Following Interactions with a Corporate Call Center
Teja Kanchinadam, Zihang Meng, Joseph Bockhorst +2
Customer satisfaction is an important factor in creating and maintaining long-term relationships with customers. Near real-time identification of potentially dissatisfied customers…
cs.CE2012
Discovering Patterns in Biological Sequences by Optimal Segmentation
Joseph Bockhorst, Nebojsa Jojic
Computational methods for discovering patterns of local correlations in sequences are important in computational biology. Here we show how to determine the optimal partitioning of…