1 citations · 1 across the 2 of their papers we have counts for
2 papers
cs.SE2023★ 1 cited
Incident-aware Duplicate Ticket Aggregation for Cloud Systems
Jinyang Liu, Shilin He, Zhuangbin Chen +10
In cloud systems, incidents are potential threats to customer satisfaction and business revenue. When customers are affected by incidents, they often request customer support servi…
cs.SE2021
Fast Outage Analysis of Large-scale Production Clouds with Service Correlation Mining
Yaohui Wang, Guozheng Li, Zijian Wang +13
Cloud-based services are surging into popularity in recent years. However, outages, i.e., severe incidents that always impact multiple services, can dramatically affect user experi…