124 citations · 154 across the 26 of their papers we have counts for
5 papers · 1 filter
Xpert: Empowering Incident Management with Query Recommendations via Large Language Models
Yuxuan Jiang, Chaoyun Zhang, Shilin He +8
Large-scale cloud systems play a pivotal role in modern IT infrastructure. However, incidents occurring within these systems can lead to service disruptions and adversely affect us…
TaskWeaver: A Code-First Agent Framework
Bo Qiao, Liqun Li, Xu Zhang +16
Large Language Models (LLMs) have shown impressive abilities in natural language understanding and generation, leading to their widespread use in applications such as chatbots and…
Assess and Summarize: Improve Outage Understanding with Large Language Models
Pengxiang Jin, Shenglin Zhang, Minghua Ma +13
Cloud systems have become increasingly popular in recent years due to their flexibility and scalability. Each time cloud computing applications and services hosted on the cloud are…
Automatic Root Cause Analysis via Large Language Models for Cloud Incidents
Yinfang Chen, Huaibing Xie, Minghua Ma +15
Ensuring the reliability and availability of cloud services necessitates efficient root cause analysis (RCA) for cloud incidents. Traditional RCA methods, which rely on manual inve…
Incident-aware Duplicate Ticket Aggregation for Cloud Systems
Jinyang Liu, Shilin He, Zhuangbin Chen +10
In cloud systems, incidents are potential threats to customer satisfaction and business revenue. When customers are affected by incidents, they often request customer support servi…