8 citations · 9 across the 4 of their papers we have counts for
Showing 2025Show all
2 papers · 1 filter
cs.CL2025
A Customer Journey in the Land of Oz: Leveraging the Wizard of Oz Technique to Model Emotions in Customer Service Interactions
Sofie Labat, Thomas Demeester, Véronique Hoste
Emotion-aware customer service needs in-domain conversational data, rich annotations, and predictive capabilities, but existing resources for emotion recognition are often out-of-d…
cs.RO2025★ 1 cited
Why Robots Are Bad at Detecting Their Mistakes: Limitations of Miscommunication Detection in Human-Robot Dialogue
Ruben Janssens, Jens De Bock, Sofie Labat +3
Detecting miscommunication in human-robot interaction is a critical function for maintaining user engagement and trust. While humans effortlessly detect communication errors in con…