1 citations · 1 across the 3 of their papers we have counts for
2 papers
cs.SE2023
Assess and Summarize: Improve Outage Understanding with Large Language Models
Pengxiang Jin, Shenglin Zhang, Minghua Ma +13
Cloud systems have become increasingly popular in recent years due to their flexibility and scalability. Each time cloud computing applications and services hosted on the cloud are…
cs.SE2023★ 1 cited
Incident-aware Duplicate Ticket Aggregation for Cloud Systems
Jinyang Liu, Shilin He, Zhuangbin Chen +10
In cloud systems, incidents are potential threats to customer satisfaction and business revenue. When customers are affected by incidents, they often request customer support servi…