2 citations · 4 across the 2 of their papers we have counts for
2 papers
cs.AI2021★ 2 cited
Template-based Chatbot for Agriculture Related FAQs
Daping Zhang, Xin Chen, Yujia Zhang +1
Agriculture is the fundamental industry of the society, which is the basis of food supply and an important source of employment and GDP increase. However, the insufficient expert c…
cs.IR2018★ 2 cited
Beyond "How may I help you?": Assisting Customer Service Agents with Proactive Responses
Mengting Wan, Xin Chen
We study the problem of providing recommended responses to customer service agents in live-chat dialogue systems. Smart-reply systems have been widely applied in real-world applica…