2 citations · 2 across the 1 of their papers we have counts for
2 papers
cs.AI2021★ 2 cited
Template-based Chatbot for Agriculture Related FAQs
Daping Zhang, Xin Chen, Yujia Zhang +1
Agriculture is the fundamental industry of the society, which is the basis of food supply and an important source of employment and GDP increase. However, the insufficient expert c…
cs.IR2018
Beyond "How may I help you?": Assisting Customer Service Agents with Proactive Responses
Mengting Wan, Xin Chen
We study the problem of providing recommended responses to customer service agents in live-chat dialogue systems. Smart-reply systems have been widely applied in real-world applica…