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cs.CL2025
An Empirical Evaluation of Encoder Architectures for Fast Real-Time Long Conversational Understanding
Annamalai Senthilnathan, Kristjan Arumae, Mohammed Khalilia +2
Analyzing long text data such as customer call transcripts is a cost-intensive and tedious task. Machine learning methods, namely Transformers, are leveraged to model agent-custome…
cs.CL2022
Compressing Cross-Lingual Multi-Task Models at Qualtrics
Daniel Campos, Daniel Perry, Samir Joshi +4
Experience management is an emerging business area where organizations focus on understanding the feedback of customers and employees in order to improve their end-to-end experienc…
cs.CL2018
Improving Hospital Mortality Prediction with Medical Named Entities and Multimodal Learning
Mengqi Jin, Mohammad Taha Bahadori, Aaron Colak +11
Clinical text provides essential information to estimate the acuity of a patient during hospital stays in addition to structured clinical data. In this study, we explore how clinic…