6 citations · 6 across the 2 of their papers we have counts for
2 papers
cs.CL2023
Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support
Stephen Obadinma, Faiza Khan Khattak, Shirley Wang +23
Building Agent Assistants that can help improve customer service support requires inputs from industry users and their customers, as well as knowledge about state-of-the-art Natura…
cs.LG2019★ 6 cited
Exploring spectro-temporal features in end-to-end convolutional neural networks
Sean Robertson, Gerald Penn, Yingxue Wang
Triangular, overlapping Mel-scaled filters ("f-banks") are the current standard input for acoustic models that exploit their input's time-frequency geometry, because they provide a…