32 citations · 128 across the 14 of their papers we have counts for
13 papers · 1 filter
Requirements Quality Research: a harmonized Theory, Evaluation, and Roadmap
Julian Frattini, Lloyd Montgomery, Jannik Fischbach +3
High-quality requirements minimize the risk of propagating defects to later stages of the software development life cycle. Achieving a sufficient level of quality is a major goal o…
Let's Stop Building at the Feet of Giants: Recovering unavailable Requirements Quality Artifacts
Julian Frattini, Lloyd Montgomery, Davide Fucci +3
Requirements quality literature abounds with publications presenting artifacts, such as data sets and tools. However, recent systematic studies show that more than 80% of these art…
An Exploratory Study of Documentation Strategies for Product Features in Popular GitHub Projects
Tim Puhlfürß, Lloyd Montgomery, Walid Maalej
[Background] In large open-source software projects, development knowledge is often fragmented across multiple artefacts and contributors such that individual stakeholders are gene…
A Live Extensible Ontology of Quality Factors for Textual Requirements
Julian Frattini, Lloyd Montgomery, Jannik Fischbach +3
Quality factors like passive voice or sentence length are commonly used in research and practice to evaluate the quality of natural language requirements since they indicate defect…
An Alternative Issue Tracking Dataset of Public Jira Repositories
Lloyd Montgomery, Clara Lüders, Walid Maalej
Organisations use issue tracking systems (ITSs) to track and document their projects' work in units called issues. This style of documentation encourages evolutionary refinement, a…
Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession
Yen Dieu Pham, Lloyd Montgomery, Walid Maalej
Legacy software systems typically include vital data for organizations that use them and should thus to be regularly maintained. Ideally, organizations should rely on Requirements…
How angry are your customers? Sentiment analysis of support tickets that escalate
Colin Werner, Lloyd Montgomery, Sanja Dodos +3
Software support ticket escalations can be an extremely costly burden for software organizations all over the world. Consequently, there exists an interest in researching how to be…
Escalation Prediction using Feature Engineering: Addressing Support Ticket Escalations within IBM's Ecosystem
Lloyd Montgomery
Large software organizations handle many customer support issues every day in the form of bug reports, feature requests, and general misunderstandings as submitted by customers. St…
Customer Support Ticket Escalation Prediction using Feature Engineering
Lloyd Montgomery, Daniela Damian, Tyson Bulmer +1
Understanding and keeping the customer happy is a central tenet of requirements engineering. Strategies to gather, analyze, and negotiate requirements are complemented by efforts t…
Predicting Developers' IDE Commands with Machine Learning
Tyson Bulmer, Lloyd Montgomery, Daniela Damian
When a developer is writing code they are usually focused and in a state-of-mind which some refer to as flow. Breaking out of this flow can cause the developer to lose their train…
ECrits - Visualizing Support Ticket Escalation Risk
Lloyd Montgomery, Emma Reading, Daniela Damian
Managing support tickets in large, multi-product organizations is difficult. Failure to meet the expectations of customers can lead to the escalation of support tickets, which is c…
What do Support Analysts Know about Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations
Lloyd Montgomery, Daniela Damian
Understanding and keeping the customer happy is a central tenet of requirements engineering. Strategies to gather, analyze, and negotiate requirements are complemented by efforts t…
A Simple NLP-based Approach to Support Onboarding and Retention in Open Source Communities
Christoph Stanik, Lloyd Montgomery, Daniel Martens +2
Successful open source communities are constantly looking for new members and helping them become active developers. A common approach for developer onboarding in open source proje…