107 citations · 440 across the 10 of their papers we have counts for
3 papers · 1 filter
A Framework of Severity for Harmful Content Online
Morgan Klaus Scheuerman, Jialun Aaron Jiang, Casey Fiesler +1
The proliferation of harmful content on online social media platforms has necessitated empirical understandings of experiences of harm online and the development of practices for h…
Supporting Serendipity: Opportunities and Challenges for Human-AI Collaboration in Qualitative Analysis
Jialun Aaron Jiang, Kandrea Wade, Casey Fiesler +1
Qualitative inductive methods are widely used in CSCW and HCI research for their ability to generatively discover deep and contextualized insights, but these inherently manual and…
Moderation Challenges in Voice-based Online Communities on Discord
Jialun Aaron Jiang, Charles Kiene, Skyler Middler +2
Online community moderators are on the front lines of combating problems like hate speech and harassment, but new modes of interaction can introduce unexpected challenges. In this…