4 citations · 4 across the 1 of their papers we have counts for
3 papers
Detecting key Soccer match events to create highlights using Computer Vision
Narayana Darapaneni, Prashant Kumar, Nikhil Malhotra +5
The research and data science community has been fascinated with the development of automatic systems for the detection of key events in a video. Special attention in this field is…
Improving IT Support by Enhancing Incident Management Process with Multi-modal Analysis
Atri Mandal, Shivali Agarwal, Nikhil Malhotra +3
IT support services industry is going through a major transformation with AI becoming commonplace. There has been a lot of effort in the direction of automation at every human touc…
Cognitive system to achieve human-level accuracy in automated assignment of helpdesk email tickets
Atri Mandal, Nikhil Malhotra, Shivali Agarwal +2
Ticket assignment/dispatch is a crucial part of service delivery business with lot of scope for automation and optimization. In this paper, we present an end-to-end automated helpd…