3 papers
stat.AP2024
Estimating causal effects of customer satisfaction on downstream metrics in a multi-queue contact center
Sebastián Orellana, Leandro Magga, Paolo Gorgi +2
Contact centers are crucial in shaping customer experience, especially in industries like airlines where they significantly influence brand perception and satisfaction. Despite the…
stat.ME2023
Pseudo-variance quasi-maximum likelihood estimation of semi-parametric time series models
Mirko Armillotta, Paolo Gorgi
We propose a novel estimation approach for a general class of semi-parametric time series models where the conditional expectation is modeled through a parametric function. The pro…
math.ST2019
BNB autoregressions for modeling integer-valued time series with extreme observations
Paolo Gorgi
This article introduces a general class of heavy-tailed autoregressions for modeling integer-valued time series with outliers. The proposed specification is based on a heavy-tailed…