13 citations · 25 across the 8 of their papers we have counts for
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cs.SI2020★ 3 cited
The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes
Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov +2
In customer support contact centers, every service interaction involves a messaging dialogue between a customer and an agent; together, they exchange information, solve problems, a…
cs.SI2019★ 1 cited
Analyzing the Spotify Top 200 Through a Point Process Lens
Michelangelo Harris, Brian Liu, Cean Park +6
Every generation throws a hero up the pop charts. For the current generation, one of the most relevant pop charts is the Spotify Top 200. Spotify is the world's largest music strea…