18 citations · 33 across the 5 of their papers we have counts for
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cs.CL2019
M2H-GAN: A GAN-based Mapping from Machine to Human Transcripts for Speech Understanding
Titouan Parcollet, Mohamed Morchid, Xavier Bost +1
Deep learning is at the core of recent spoken language understanding (SLU) related tasks. More precisely, deep neural networks (DNNs) drastically increased the performances of SLU…
cs.CL2018★ 1 cited
Multiple topic identification in telephone conversations
Xavier Bost, Marc El Bèze, Renato De Mori
This paper deals with the automatic analysis of conversations between a customer and an agent in a call centre of a customer care service. The purpose of the analysis is to hypothe…
cs.CL2018★ 8 cited
Multiple topic identification in human/human conversations
X. Bost, G. Senay, M. El-Bèze +1
The paper deals with the automatic analysis of real-life telephone conversations between an agent and a customer of a customer care service (ccs). The application domain is the pub…