3 citations · 5 across the 6 of their papers we have counts for
3 papers · 1 filter
Persuasive or Neutral? A Field Experiment on Generative AI in Online Travel Planning
Lynna Jirpongopas, Bernhard Lutz, Jörg Ebner +2
Generative AI (GenAI) offers new opportunities for customer support in online travel agencies, yet little is known about how its design influences user engagement, purchase behavio…
Integrating Human Knowledge Through Action Masking in Reinforcement Learning for Operations Research
Mirko Stappert, Bernhard Lutz, Niklas Goby +1
Reinforcement learning (RL) provides a powerful method to address problems in operations research. However, its real-world application often fails due to a lack of user acceptance…
Solving the Paint Shop Problem with Flexible Management of Multi-Lane Buffers Using Reinforcement Learning and Action Masking
Mirko Stappert, Bernhard Lutz, Janis Brammer +1
In the paint shop problem, an unordered incoming sequence of cars assigned to different colors has to be reshuffled with the objective of minimizing the number of color changes. To…