41 citations · 122 across the 14 of their papers we have counts for
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cs.CL2021★ 41 cited
Machine learning for assessing quality of service in the hospitality sector based on customer reviews
Vladimir Vargas-Calderón, Andreina Moros Ochoa, Gilmer Yovani Castro Nieto +1
The increasing use of online hospitality platforms provides firsthand information about clients preferences, which are essential to improve hotel services and increase the quality…
cs.CL2020★ 1 cited
Learning from students' perception on professors through opinion mining
Vladimir Vargas-Calderón, Juan S. Flórez, Leonel F. Ardila +3
Students' perception of classes measured through their opinions on teaching surveys allows to identify deficiencies and problems, both in the environment and in the learning method…