activity
19972022
most citedMessage Classification in the Call Center

4 citations · 5 across the 6 of their papers we have counts for

collaborators

6 papers

cs.LG2022

When Performance is not Enough -- A Multidisciplinary View on Clinical Decision Support

Roland Roller, Klemens Budde, Aljoscha Burchardt +6

Scientific publications about machine learning in healthcare are often about implementing novel methods and boosting the performance - at least from a computer science perspective.…

cs.CL2020★ 1 cited

From Witch's Shot to Music Making Bones -- Resources for Medical Laymen to Technical Language and Vice Versa

Laura Seiffe, Oliver Marten, Michael Mikhailov +3

Many people share information in social media or forums, like food they eat, sports activities they do or events which have been visited. This also applies to information about a p…

cs.SI2018

Football and Beer - a Social Media Analysis on Twitter in Context of the FIFA Football World Cup 2018

Roland Roller, Philippe Thomas, Sven Schmeier

In many societies alcohol is a legal and common recreational substance and socially accepted. Alcohol consumption often comes along with social events as it helps people to increas…

cs.CL2016

SynsetRank: Degree-adjusted Random Walk for Relation Identification

Shinichi Nakajima, Sebastian Krause, Dirk Weissenborn +3

In relation extraction, a key process is to obtain good detectors that find relevant sentences describing the target relation. To minimize the necessity of labeled data for refinin…

cs.CL2000★ 4 cited

Message Classification in the Call Center

Stephan Busemann, Sven Schmeier, Roman G. Arens

Customer care in technical domains is increasingly based on e-mail communication, allowing for the reproduction of approved solutions. Identifying the customer's problem is often t…

cmp-lg1997

Natural Language Dialogue Service for Appointment Scheduling Agents

Stephan Busemann, Thierry Declerck, Abdel Kader Diagne +3

Appointment scheduling is a problem faced daily by many individuals and organizations. Cooperating agent systems have been developed to partially automate this task. In order to ex…