56 citations · 84 across the 8 of their papers we have counts for
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cs.HC2023★ 5 cited
Invisible Users: Uncovering End-Users' Requirements for Explainable AI via Explanation Forms and Goals
Weina Jin, Jianyu Fan, Diane Gromala +2
Non-technical end-users are silent and invisible users of the state-of-the-art explainable artificial intelligence (XAI) technologies. Their demands and requirements for AI explain…
cs.HC2021★ 18 cited
EUCA: the End-User-Centered Explainable AI Framework
Weina Jin, Jianyu Fan, Diane Gromala +2
The ability to explain decisions to end-users is a necessity to deploy AI as critical decision support. Yet making AI explainable to non-technical end-users is a relatively ignored…