14 citations · 21 across the 5 of their papers we have counts for
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cs.LG2019★ 14 cited
Multi-domain Conversation Quality Evaluation via User Satisfaction Estimation
Praveen Kumar Bodigutla, Lazaros Polymenakos, Spyros Matsoukas
An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversa…
cs.LG2019★ 7 cited
Domain-Independent turn-level Dialogue Quality Evaluation via User Satisfaction Estimation
Praveen Kumar Bodigutla, Longshaokan Wang, Kate Ridgeway +4
An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversa…