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cs.CL2021
TWEETSUMM -- A Dialog Summarization Dataset for Customer Service
Guy Feigenblat, Chulaka Gunasekara, Benjamin Sznajder +3
In a typical customer service chat scenario, customers contact a support center to ask for help or raise complaints, and human agents try to solve the issues. In most cases, at the…
cs.CL2021
Summary Grounded Conversation Generation
Chulaka Gunasekara, Guy Feigenblat, Benjamin Sznajder +2
Many conversation datasets have been constructed in the recent years using crowdsourcing. However, the data collection process can be time consuming and presents many challenges to…