13 citations · 27 across the 5 of their papers we have counts for
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cs.HC2019★ 13 cited
Conversational Agents for Insurance Companies: From Theory to Practice
Falko Koetter, Matthias Blohm, Jens Drawehn +4
Advances in artificial intelligence have renewed interest in conversational agents. Additionally to software developers, today all kinds of employees show interest in new technolog…
cs.HC2018★ 12 cited
Motivations, Classification and Model Trial of Conversational Agents for Insurance Companies
Falko Koetter, Matthias Blohm, Monika Kochanowski +3
Advances in artificial intelligence have renewed interest in conversational agents. So-called chatbots have reached maturity for industrial applications. German insurance companies…