activity
20202024
most citedThe impact of virtual mirroring on customer satisfaction

58 citations · 318 across the 14 of their papers we have counts for

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Showing cs.SIShow all

6 papers · 1 filter

cs.SI2021★ 19 cited

Measuring information exchange and brokerage capacity of healthcare teams

F. Grippa, J. Bucuvalas, A. Booth +3

Purpose: The purpose of this paper is to explore possible factors impacting team performance in healthcare, by focusing on information exchange within and across hospital's boundar…

cs.SI2021★ 3 cited

What makes you popular: beauty, personality or intelligence?

A. Fronzetti Colladon, F. Grippa, E. Battistoni +2

This study explores the determinants of popularity within friendship and advice networks. We involved almost 200 college students in an experiment to predict how personality traits…

cs.SI2021★ 17 cited

The digital footprint of innovators: Using email to detect the most creative people in your organization

P. A. Gloor, A. Fronzetti Colladon, F. Grippa

We propose a novel method for finding the most innovative people in an organization, using email to analyze structure and dynamics of the organization's online communication. To il…

cs.SI2021★ 51 cited

The impact of social media presence and board member composition on new venture success: Evidences from VC-backed U.S. startups

P. A. Gloor, A. Fronzetti Colladon, F. Grippa +2

The purpose of this study is to examine the impact of board member composition and board members' social media presence on the performance of startups. Using multiple sources, we c…

cs.SI2021★ 58 cited

The impact of virtual mirroring on customer satisfaction

P. Gloor, A. Fronzetti Colladon, G. Giacomelli +2

We investigate the impact of a novel method called "virtual mirroring" to promote employee self-reflection and impact customer satisfaction. The method is based on measuring commun…

cs.SI2021★ 53 cited

Forecasting managerial turnover through e-mail based social network analysis

P. A. Gloor, A. Fronzetti Colladon, F. Grippa +1

In this study we propose a method based on e-mail social network analysis to compare the communication behavior of managers who voluntarily quit their job and managers who decide t…