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econ.GN2023
Generative AI at Work
Erik Brynjolfsson, Danielle Li, Lindsey Raymond
We study the staggered introduction of a generative AI-based conversational assistant using data from 5,172 customer support agents. Access to AI assistance increases worker produc…
econ.GN2022★ 3 cited
The Turing Trap: The Promise & Peril of Human-Like Artificial Intelligence
Erik Brynjolfsson
In 1950, Alan Turing proposed an imitation game as the ultimate test of whether a machine was intelligent: could a machine imitate a human so well that its answers to questions ind…