188 citations · 306 across the 3 of their papers we have counts for
3 papers
cs.HC2023★ 5 cited
Democratizing Chatbot Debugging: A Computational Framework for Evaluating and Explaining Inappropriate Chatbot Responses
Xu Han, Michelle Zhou, Yichen Wang +2
Evaluating and understanding the inappropriateness of chatbot behaviors can be challenging, particularly for chatbot designers without technical backgrounds. To democratize the deb…
cs.HC2020★ 113 cited
If I Hear You Correctly: Building and Evaluating Interview Chatbots with Active Listening Skills
Ziang Xiao, Michelle X. Zhou, Wenxi Chen +2
Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle…
cs.HC2019★ 188 cited
Tell Me About Yourself: Using an AI-Powered Chatbot to Conduct Conversational Surveys with Open-ended Questions
Ziang Xiao, Michelle X. Zhou, Q. Vera Liao +4
The rise of increasingly more powerful chatbots offers a new way to collect information through conversational surveys, where a chatbot asks open-ended questions, interprets a user…