2 citations · 3 across the 6 of their papers we have counts for
10 papers
Dialogue Inspectional Summarization with Factual Inconsistency Awareness
Leilei Gan, Yating Zhang, Kun Kuang +5
Dialogue summarization has been extensively studied and applied, where the prior works mainly focused on exploring superior model structures to align the input dialogue and the out…
A Role-Selected Sharing Network for Joint Machine-Human Chatting Handoff and Service Satisfaction Analysis
Jiawei Liu, Kaisong Song, Yangyang Kang +5
Chatbot is increasingly thriving in different domains, however, because of unexpected discourse complexity and training data sparseness, its potential distrust hatches vital appreh…
A Neural Conversation Generation Model via Equivalent Shared Memory Investigation
Changzhen Ji, Yating Zhang, Xiaozhong Liu +4
Conversation generation as a challenging task in Natural Language Generation (NLG) has been increasingly attracting attention over the last years. A number of recent works adopted…
Time to Transfer: Predicting and Evaluating Machine-Human Chatting Handoff
Jiawei Liu, Zhe Gao, Yangyang Kang +5
Is chatbot able to completely replace the human agent? The short answer could be - "it depends...". For some challenging cases, e.g., dialogue's topical spectrum spreads beyond the…
Cross Copy Network for Dialogue Generation
Changzhen Ji, Xin Zhou, Yating Zhang +4
In the past few years, audiences from different fields witness the achievements of sequence-to-sequence models (e.g., LSTM+attention, Pointer Generator Networks, and Transformer) t…
Masking Orchestration: Multi-task Pretraining for Multi-role Dialogue Representation Learning
Tianyi Wang, Yating Zhang, Xiaozhong Liu +2
Multi-role dialogue understanding comprises a wide range of diverse tasks such as question answering, act classification, dialogue summarization etc. While dialogue corpora are abu…